Items on consignment cannot be returned. ALL SALES ARE FINAL on designer items.
We hope you love your purchase! However, if you need to return an item purchased online, LUXICA accepts returns that comply with our Return Policy only. We offer free returns for LUXICA skincare only. Items must be in the same condition they were delivered in. We cannot accept returned items that are pre-owned “as-is” on consignment . Skincare Items must be returned within 30 days.
How to initiate a return?
To initiate your return request, send an email to luxicaofficial05@gmail.com
Include the item(s) you wish to return, and the reason for returning.
Please allow the Customer Care team 2 business days to respond to your request.
Note that our customer service business hours are Monday through Friday, 9 am to 5 pm Pacific Time.
We are not responsible for lost returns that have not shown an initial scan at a UPS facility.
All online returns must be authorized by our Customer Care team and shipped to our warehouse via the shipping label provided to you.
We are not responsible for lost or damaged items sent to us without authorization or our provided shipping label.
Agian, -ALL SALES ARE FINAL on designer items.
Can I do an exchange?
We do not offer exchanges at this time.
Contact us at luxicaofficial05@gmail.com for questions related to refunds and returns.
Disclaimer: Please review all photos when purchasing. Our items come in new to used condition. Due to being pre-owned, they may not always be in pristine condition.
– All items undergo an extensive authenticity verification process by our our team of in-house specialists, and outside product experts before they ever go online for sale. Despite this detailed authentication process, we offer a 100% AUTHENTICITY GUARANTEE for stress-free online shopping.
-ALL SALES ARE FINAL on designer items. There are no returns or exchanges, please be completely sure of your purchase! However we are happy to assist you with any questions regarding our merchandise. The fastest and easiest way to reach us is through text at 714 336-6681.
*LUXICA is not associated or affiliated with any of the designer brands we sell. All copyrights are reserved to the original brand owner.
We accept all major credit cards, PayPal, Apple Pay, and Amazon Pay. We DO NOT accept Venmo, CashApp or Zelle.
